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Privacy Policy

Velvora respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

1. Information We Collect
We may collect the following data:

  • Personal Information: Name, email address, phone number

  • Transaction Data: Payment details (processed securely via third-party gateways)

  • Technical Data: IP address, browser type, device information

  • Usage Data: Pages visited, time spent, interactions

2. How We Use Your Information
We use your data to:

  • Process orders and payments

  • Manage user accounts and provide customer support

  • Improve website performance and user experience

  • Send promotional emails, offers, and updates (with user consent)

3. Payment Processing
All payments are securely processed via trusted third-party providers such as Razorpay. We do not store your card or sensitive payment details on our servers.

4. Sharing of Information
We may share your data with:

  • Payment processors (for transactions)

  • Delivery partners (for order fulfillment)

  • Service providers (analytics, hosting, marketing tools)
    We do not sell your personal data.

5. Data Security
We implement industry-standard security measures to protect your data. However, no system is completely secure.

6. Cookies & Tracking Technologies
We use cookies to enhance user experience, analyze traffic, and personalize content.

7. Your Rights
You may request to access, update, or delete your personal data by contacting us.

8. Data Retention
We retain your data only as long as necessary for business and legal purposes.

9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their policies.

10. Updates to Policy
We may update this policy periodically. Continued use of our website implies acceptance of changes.

11. Contact Us
Email: velvoraclothings@gmail.com
Phone: +91 8767334886

Last Updated: April 2026

Refund Policy

At Velvora, we strive to provide the best quality products. Please read our refund policy carefully.

1. Order Cancellation

  • Orders can be cancelled within 12 hours of placing the order.

  • Once shipped, orders cannot be cancelled.

2. Returns Eligibility
We accept returns only if:

  • Product is damaged, defective, or incorrect

  • Request is raised within 48 hours of delivery

  • Product is unused and in original packaging

3. Non-Returnable Items

  • Worn or used products

  • Items without original packaging

  • Products purchased on clearance/sale

4. Refund Process

  • Once approved, refunds will be processed within 5–7 business days

  • Refund will be credited to original payment method

5. Replacement Policy

  • Replacement will be provided for eligible defective/damaged items

  • Subject to stock availability

6. Shipping Charges

  • Shipping fees are non-refundable unless the product is defective or incorrect

7. Contact for Returns
Email: velvoraclothings@gmail.com Include order ID, issue, and product images for faster processing.

Last Updated: April 2026